Certificate in Customer Service
The Certificate in Customer Service Apprenticeship offers a broad entry into many Customer Service, office-based roles and careers. Good communication skills show that you could be a useful and resourceful member of an employer's staff and form the backbone of what people from all industries and professions actually do every day.WHO THE QUALIFICATION IS FOR?
This qualification would be appropriate for anyone aged 16-24 with an interest in Customer Service and is seeking, or already has employment with a local employer.ENTRY REQUIREMENTS
Applicants should preferably have GCSE's in Maths and English and an interest in Customer Service. Acceptance onto the programme will be subject to successfully completing an initial assessment and interview.EMPLOYMENT
We will help you secure a suitable position with a local employer who will support you throughout your apprenticeship and pay you a wage. This will be negotiated with your employer at the start of your apprenticeship.ASSESSMENT
The NVQ will be assessed through a combination of observations of your performance; evidence collected in the workplace and knowledge questions.PROGRESSION
Candidates who complete this qualification can progress onto an Advanced Apprenticeship, Diploma in Customer Service Level 3.HOW DO I APPLY?
If you are interested then you can apply online or contact our Recruitment department, who will be happy to discuss the programme with you and answer any questions you may have. Our contact details are:OTC
Lees Road
Lees
Oldham
OL4 1JP
Tel: 0161 624 5360
